VP, Client Success

The Idea Factory is where curiosity, creativity and technology meet to create innovative, digital-first marketing solutions. Combining their expertise in strategy, branding, design, and digital marketing with their passion for getting results, they’ve made great things happen for a roster of clients ranging from very small to national and international corporations. Located in the vibrant city of St. John’s, Idea Factory opened its doors in 2000 and has grown into a collaborative and passionate organization who craves creativity to solve problems, big and small.

We are seeking a Vice President, Client Success to join our leadership team and oversee all aspects of client management and satisfaction. The Vice President, Client Success will play a key role in leading positive client experiences and driving client success outcomes, in addition to helping re-define the vision for Idea Factory’s client experience in a rapidly changing business landscape.

Success in this position requires a visionary and engaging leader who is solutions driven and fosters an entrepreneurial spirit. A proven ability to develop quality relationships and partnerships with clients seamlessly and effectively is essential. Experience managing relationships with C-Suite and Senior Level individuals is required. A hands-on and collaborative approach to championing and leading a high-performing team are enhanced by your strong communication and people skills. Previous experience in a senior account role driving client experience, preferably in a marketing, client services, or technology environment, is preferred. Post-secondary education in business with a concentration in marketing, or an equivalent combination of experience and knowledge will be considered.

The ability to manage client relationships and identify new market and business development opportunities allows exciting growth potential. The Idea Factory is an equal opportunity employer. To express interest in this opportunity, apply here https://meridiarecruitment.ca/Career/16282. For more information, please contact Natalie Hand (nhand@kbrs.ca). If you require an accommodation to participate in the recruitment process, please let us know.

Learn more about Careers at the Idea Factory